Privacy policy

This Privacy Policy explains how Al-Rafi Organics (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit or make a purchase from 94ee4d-9d.myshopify.com (the “Site”) or otherwise interact with our services (the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Site or Services.

1. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal requirements. Updates will be posted on this page with a new “Last Updated” date.

2. Information We Collect

We collect different types of personal information depending on how you interact with us:

A. Information You Provide Directly

Contact details: name, phone number, email, billing/shipping address.
Order details: products purchased, payment confirmation, shipping details.
Account details: username, password, security information.
Customer support: any information you share when contacting us.

B. Information We Collect Automatically
When you browse our Site, we may collect:

Device and browser information.
IP address and network details.
Your interactions with our Site (e.g., pages visited, cart activity).
We use cookies and similar technologies to collect this data.

C. Information from Third Parties
We may receive information from:

Shopify (our store platform).
Payment providers (to process your orders).
Advertising/marketing partners.

3. How We Use Your Information

We use your personal information to:

Process orders, payments, shipping, and returns.
Communicate with you about your orders and account.
Send promotions, marketing, and special offers (with your consent).
Improve our Site, services, and customer experience.
Detect and prevent fraud or unauthorized activity.

4. Cookies

We use cookies to:

Keep your preferences (like login details or cart items).
Analyze how visitors use our Site.
Show relevant ads and promotions.

You can disable cookies in your browser settings, but some features may not work properly. For Shopify’s cookie policy, see: https://www.shopify.com/legal/cookies.

5. Sharing Your Information

We only share your information when necessary, including with:

Service providers (payment processors, shipping partners, IT support).
Marketing and advertising partners.
Affiliates within our business group.
Legal authorities (if required by law).

We do not sell sensitive personal data.

6. User-Generated Content

If you post reviews or comments on our Site, this content may be visible to the public. Please share information responsibly.

7. Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect their data. If you believe a child has shared personal data with us, contact us to have it deleted.

8. Data Security & Retention

We use security measures to protect your data, but no system is 100% secure.
We keep personal data only as long as necessary to:

Provide our services.
Comply with legal obligations.
Resolve disputes or enforce agreements.

9. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you.
Request corrections or deletion of your data.
Request a copy of your data (portability).
Opt out of marketing emails/SMS (unsubscribe link provided).
Withdraw consent for data processing.

To exercise your rights, contact us using the details below.

10. International Users

Your information may be stored and processed outside of your country, including in the United States. We take steps to protect your data under applicable laws.

11. Complaints

If you have concerns about our data practices, please contact us first. If unresolved, you may also contact your local data protection authority.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, reach us at:

📞 +92 326 4253200
📧 alrafiorganics@gmail.com
📍 Al-Rafi Organics, Green City, Depalpur, Pakistan